First-Rate Customer Support

At Errigal, we define product success by our user acceptance and ongoing daily reliability. Therefore, first-rate support is our foremost goal.

All Errigal products are maintained through comprehensive Service Level Agreements (SLAs). These contracts guarantee our clients knowledgeable and friendly first-level operations support, responsive third-level development support, as well as mandatory compatibility and performance upgrades. These services are all scaleable to a client's specifications. Errigal SLAs include ongoing application training, comprehensive documentation and "train the trainer" scenarios.

Third-Party OSS Software Support

Errigal support associates are not your average customer service representatives. Our product suite requires in-depth wireless systems knowledge in order to support a user community of RF and Network engineers. As a result, Errigal can provide first-level support for certain in-house wireless applications or in partnership with other OSS software providers. Contact us for more information on these support services.